Refund Policy

Due to the automated and physical nature of the RIDEMINT sanitization process, all completed services are fundamentally non-refundable. Once a cycle has successfully executed, the service is deemed rendered.

However, we acknowledge that technical anomalies may occur. You may be eligible for a refund under the following circumstances:

• Payment was successfully deducted, but the machine failed to initiate or complete the sanitization cycle due to a technical error.
• Multiple deductions occurred for a single cycle transaction.

Subjective dissatisfaction with the residual scent of the helmet (as ozone naturally breaks down odors but does not add artificial fragrances) does not qualify for a refund.

For any hardware, cleaning kits, or branded merchandise purchased through our platform, we offer a strict 7-day return policy.

• Items must be returned in their original, unused condition, with all packaging intact.
• Consumable items (e.g., specialized sprays or wipes) cannot be returned once the seal is broken.
• To initiate a hardware return, please contact our support desk with your receipt and order number.

If your refund request is approved in accordance with our eligibility criteria, the following process applies:

• Our team will initiate the refund directly through Razorpay within 24-48 business hours of approval.
• The refunded amount will automatically be routed back to the original method of payment (Credit Card, UPI, Netbanking, etc.).
• Depending on your banking institution's processing timelines, the credit typically reflects in your account within 5-7 business days.